Retail Omnichannel Platform
Built unified omnichannel commerce platform integrating online, mobile, and 500+ physical stores for national retailer.
- Omnichannel Architecture
- Inventory Management
- POS Integration
- Customer Data Platform
32 weeks development
CONFIDENTIAL
Detailed specifications, architecture diagrams, and performance metrics available to qualified parties under executed NDA.
The Challenge
A national retailer needed to unify online and in-store experiences with real-time inventory visibility, buy-online-pickup-in-store capabilities, and unified customer profiles across all channels. Siloed systems were creating poor customer experiences and inventory inefficiencies.
Our Approach
Built cloud-native omnichannel platform with real-time inventory synchronization, integrated with 500+ store POS systems, implemented unified customer data platform, deployed mobile apps for in-store associates, and created seamless cross-channel fulfillment capabilities.
Outcomes
Unified inventory across 500+ stores and online
40% increase in buy-online-pickup-in-store adoption
25% improvement in inventory turnover
Single customer view across all touchpoints
Technology Stack
* Specific versions, configurations, and custom integrations disclosed under NDA