Privacy Policy

Last Updated: January 14, 2025

Your privacy is critical to us. This policy explains how Askbuc, Inc. collects, uses, and protects your information.

Askbuc, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us. This policy applies to all users globally and complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

U42
1. Information We Collect
Types of data we collect and how we collect it

Information You Provide

  • Contact Information: Name, email address, phone number, company name, job title
  • Service Requests: Project requirements, technical specifications, budget information
  • Communications: Messages, feedback, support requests, consultation notes
  • Account Data: Login credentials, preferences, settings (if applicable)

Information Collected Automatically

  • Usage Data: Pages visited, time spent, click patterns, referral sources
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies & Tracking: Session cookies, analytics cookies, marketing pixels (with consent)
  • Location Data: General geographic location based on IP address
U36
2. How We Use Your Information
Purposes for which we process your data

We use your information to:

  • Provide Services: Deliver consulting, infrastructure design, implementation, and support
  • Communicate: Respond to inquiries, send updates, provide technical documentation
  • Improve Operations: Analyze usage patterns, optimize website performance, enhance user experience
  • Security & Compliance: Detect fraud, prevent abuse, enforce terms, comply with legal obligations
  • Marketing: Send newsletters, case studies, whitepapers (with your consent; opt-out available)
  • Legal Requirements: Respond to subpoenas, court orders, regulatory requests

Legal Basis (GDPR): Consent, contractual necessity, legitimate interests, legal obligations

U30
3. How We Share Your Information
Third parties who may receive your data

We do not sell your personal information. We may share data with:

  • Service Providers: Cloud hosting (AWS, Azure, GCP), analytics (Google Analytics), CRM systems, payment processors
  • Business Partners: Subcontractors, technology vendors (under strict NDAs)
  • Legal Authorities: Law enforcement, regulators, courts (when required by law)
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

All third parties are contractually obligated to protect your data and use it only for specified purposes.

U24
4. Data Security
How we protect your information

We implement industry-standard security measures:

  • Encryption: TLS/SSL for data in transit, AES-256 for data at rest
  • Access Controls: Role-based access, multi-factor authentication, principle of least privilege
  • Infrastructure Security: Firewalls, intrusion detection, regular security audits
  • Incident Response: Breach notification procedures, forensic capabilities
  • Employee Training: Security awareness, confidentiality agreements, background checks

Note: No system is 100% secure. While we use reasonable safeguards, we cannot guarantee absolute security.

U18
5. Your Privacy Rights
Rights under GDPR, CCPA, and other privacy laws

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure ("Right to be Forgotten"): Request deletion of your data (subject to legal obligations)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Opt out of processing for marketing or legitimate interests
  • Withdraw Consent: Revoke consent at any time (does not affect prior processing)
  • Lodge a Complaint: File a complaint with your data protection authority

California Residents (CCPA): You have additional rights including the right to know what personal information is collected, sold, or disclosed, and the right to opt out of sale (we do not sell personal information).

To exercise your rights: Contact us at [email protected]

U12
6. Data Retention
How long we keep your information

We retain personal information for as long as necessary to:

  • Provide services and fulfill contractual obligations
  • Comply with legal, regulatory, tax, and accounting requirements
  • Resolve disputes and enforce agreements
  • Maintain business records and audit trails

Typical retention periods: Active customer data (duration of relationship + 7 years), marketing data (until opt-out + 30 days), website analytics (26 months), security logs (1 year).

U6
7. International Data Transfers
Cross-border data processing

We operate globally with offices and infrastructure in the United States, UAE, Nigeria, Turkey, and Oman. Your information may be transferred to, stored, and processed in countries outside your jurisdiction.

Safeguards for EU/EEA data: We use Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, and other lawful transfer mechanisms to ensure your data receives adequate protection.

8. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, web beacons, local storage) to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

Essential Cookies: Required for website functionality (cannot be disabled)

Analytics Cookies: Help us understand how visitors use our site (Google Analytics)

Marketing Cookies: Used to deliver relevant ads and track campaign performance (requires consent)

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately at [email protected].

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on this page with a new "Last Updated" date. Material changes will be communicated via email or prominent website notice.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Askbuc, Inc.

Email: [email protected]

Website: askbuc.com/contact

For EU/EEA residents: You may also contact your local data protection authority.